Golden Ludo Privacy Policy (Revised Version)

Title & Last Revised Date

Last Revised: April 26, 2026

Opening Paragraph

When you use our products or services, we may collect and use certain information about you. This Privacy Policy is intended to explain how we collect, use, and protect such information when you use our products or services.

Scope and Acceptance

This Privacy Policy applies to the GoldenLudo platform. Before using our products or services, please carefully read and fully understand this Privacy Policy, and only use the relevant products or services after you have confirmed that you understand and agree to it.

If you do not agree to any term of this Privacy Policy, you must immediately stop using our platform services. Once you begin using our various products or services, you will be deemed to have fully understood and agreed to this Privacy Policy.

Table of Contents

1. Types of Information We Collect

2. How We Use Your Information

3. How We Share and Disclose Your Personal Information

4. Third-Party SDKs and Service Providers

5. Data Storage and Cross-Border Transfer

6. How We Protect Your Personal Information

7. Your Rights

8. Protection of Minors

9. Data Deletion Request Mechanism

10. Changes to This Policy

11. Contact Us

1. Types of Information We Collect

1.1 Account Information

When you register a GoldenLudo account, we collect the information you provide, including: your nickname, profile picture, gender, date of birth, and phone number (only if you choose to register using that method).

1.2 Device Information

We collect information about the device you use to access our Services, including: IP address, device model, operating system version, device identifiers (e.g., Android ID, OAID), screen resolution, and browser type.

1.3 Network Information

We collect network connection status, Wi‑Fi status, mobile carrier information, and network access method.

1.4 Log and Usage Information

When you use our Services, our servers automatically record certain log information, including: your network requests, time and frequency of use, referring/exit pages and URLs, critical action paths, click counts and your interaction with links, domain names, landing pages, pages viewed, error logs, crash logs, performance data, and other similar information.

1.5 User-Generated Content

We collect content you generate on our platform, including but not limited to: your posts, likes, comments, photos, videos, badges, gift records received, rankings, and user decorations.

1.6 Payment Information

Your purchases will be processed through the Apple App Store, Google Play, or other authorized payment methods. We do not collect your financial or billing information (such as credit card numbers or bank account details). To ensure the correct amount of virtual currency (Diamonds) is credited to your account, we record transaction-related information, including purchase activity, purchase time, and purchase amount.

1.7 User Feedback Information

If you contact our customer support team via the feedback function or any other means, we may collect your email address, IP address, and any information you send to us to help resolve your issues.

1.8 System Permissions

To provide you with certain features, we may request the following device permissions. You may choose to disable some or all of these permissions in your device settings. The display and disabling methods for permissions may vary depending on different devices and system versions.

1.9 Cookies and Similar Technologies

We use cookies, beacons, tags, scripts, and similar technologies to analyze trends, manage the Services, track your in-app activities, and collect aggregate demographic information about our user base. Cookies are small text files stored on your browser or device. We use cookies to remember user preferences, for authentication, and for analytics.

2. How We Use Your Information

We may use the information we collect for the following purposes:

3. How We Share and Disclose Your Personal Information

3.1 Sharing

We do not sell your Personal Information. We will only share your Personal Information in the following circumstances:

● With your explicit consent: After obtaining your explicit consent, we will share your information with third parties you designate.

● With our affiliates: We may share information with our affiliates, subject to your consent or where permitted by applicable law, to ensure a consistent service experience.

● With service providers: We may share information with third‑party service providers (e.g., hosting and analytics providers) that help us operate our Services. They are only permitted to use your information to the extent necessary to provide their services.

3.2 Transfer

We will not transfer your Personal Information to any company, organization, or individual, except in the following cases:

1. After obtaining your explicit consent;

2. In the event of a merger, acquisition, bankruptcy liquidation, or similar transaction, if a transfer of Personal Information is involved, we will require the new holder to continue to be bound by this Policy; otherwise, we will require them to obtain your consent anew.

3.3 Legal Disclosure

We may disclose your personal information when required to do so by law, court order, legal process, or if we have a good faith belief that such action is necessary to:

● Comply with reasonable requests from law enforcement or other governmental authorities;

● Comply with legal obligations;

● Protect the personal safety of our users or the public;

● To enforce our Terms, or to protect the security and integrity of our Services;

● Protect and defend our legitimate rights or property, or those of our affiliates, users, or others.

4. Third-Party SDKs and Service Providers

To provide you with more comprehensive services, we may integrate software development kits (SDKs) provided by third parties. We will strictly regulate SDK providers through cooperation agreements. However, please note that third‑party SDK providers may collect your Personal Information, and their collection and processing activities are governed by their own privacy policies.

We recommend that you review the privacy policies of any third‑party SDKs before using their services. If you discover that such SDKs pose any risk, please immediately stop using the relevant services and contact us promptly.

Currently, the third‑party SDKs we integrate include:

5. Data Storage and Cross‑Border Transfer

5.1 Storage Location

Your Personal Information will be stored on our Amazon Web Services (AWS) servers. The servers are located in Frankfurt, Germany.

5.2 Cross‑Border Transfer

As our Services are global, your information may be transferred to servers located outside your country/region. In such cases, we will ensure adequate data protection measures are in place and comply with applicable legal requirements. By using our Services, you consent to the transfer of your information to the aforementioned location.

5.3 Data Retention Period

The period for which we retain your information depends on the following factors:

● The duration of your active account;

● Our performance of contractual obligations with you;

● Applicable legal data retention periods;

● The need to resolve disputes and enforce agreements.

When you no longer use our Services or your account is deleted, we may retain some information in anonymized or aggregated formats, and maintain necessary archived copies as required by law or for legitimate business purposes (e.g., fraud prevention and dispute resolution).

6. How We Protect Your Personal Information

6.1 Technical Measures: We use industry-standard security measures to protect your personal information, including encryption technologies (such as SSL), anonymization techniques, encrypted storage, firewalls, and other security measures.

6.2 Administrative Measures: We implement access control mechanisms and follow the principle of least privilege to ensure that only authorized personnel have access to your personal information. We also conduct regular security and privacy training to strengthen employees' awareness of information security and data protection.

6.3 Anti‑Attack Mechanisms: We have built protection mechanisms against malicious attacks.

6.4 Data Minimization: We take all reasonable and practicable measures to limit the collection of personal information to what is necessary for the provision of our Services.

6.5 Security Incident Response: In the event of a personal Information security incident, we will notify you without undue delay in accordance with applicable laws and regulations. Such notification will include the nature of the incident, its likely consequences, the measures we have taken or plan to take, and the recommended measures you may take to mitigate potential risks.

Despite the above measures, please be aware that no method of network transmission or electronic storage is completely secure. If you discover that your personal Information (especially your account or password) has been compromised, please contact us immediately.

7. Your Rights

You have the following rights regarding your Personal Information:

Response Time: We will respond to your request within 15 business days. If your request is complex or involves a large volume of data, we may extend the response period by up to 30 days and will notify you of the reason for the extension.

8. Protection of Minors

8.1 Age Restriction

Golden Ludo is intended for users aged 18 and above. We do not permit individuals under the age of 18 to register for or use our services. If you are under 18 years of age, please do not attempt to register for, access, or use our Services. We do not knowingly collect personal data from individuals under the age of 18.

8.2 Age Verification

To ensure compliance with this Policy, we may implement reasonable age verification measures. If we become aware that a user under the age of 18 has registered an account, we will:

1. Immediately terminate the account;

2. Delete all personal data associated with the account, subject to any legal retention obligations;

3. Retain necessary records to prevent the user from re-registering in the future.

8.3 Parental / Guardian Responsibility

If you are a parent or legal guardian and believe that a minor under your care has created a Golden Ludo account without your consent, please notify us immediately using the contact details set out in Section 11. Upon verification of your request, we will take reasonable and appropriate measures to delete the relevant personal data as soon as reasonably practicable.

8.4 Child Protection Commitment

We strictly prohibit any form of child sexual abuse and exploitation material (CSAE/CSAM) on our platform. We adopt a zero-tolerance policy toward such conduct.

● Any user found to be sharing, uploading, or distributing CSAE/CSAM content will be permanently banned.

● We will report such activities to the relevant law enforcement authorities and organizations, including the National Center for Missing & Exploited Children (NCMEC) or other applicable child protection agencies.

● If you become aware of any suspected CSAE/CSAM content, please report it immediately by contacting goldenludofeedback@gmail.com with the subject line "CSAM Report".

8.5 Age Restriction Reminder

Please note that:

● You must be at least 18 years old to use our services;

● You are responsible for ensuring that the age information you provide is accurate and truthful;

● Providing false age information may result in immediate termination of your account without the possibility of restoration;

● We may use reasonable technical measures (such as age‑verification tools) to verify user ages.

9. Data Deletion Request Mechanism

9.1 Self-Service Deletion (Recommended)

You may delete your account directly within the application by following this path:

"Me" → "Settings" → "Account & Security" → "Delete Account"

Upon account deletion, the following personal data will be permanently deleted, subject to any applicable legal retention obligations:

● Profile information (such as nickname, avatar, bio);

● Posts, likes, comments;

● Badges, received gift records, ranking data;

● All user decorations and virtual items.

9.2 Data Deletion via Email

You may also request the deletion of your personal data by sending an email to goldenludofeedback@gmail.com

● Please include “User Data Deletion Request” in the email subject line.

● Please provide the following information in your email: your Golden Ludo User ID and a clear description of your deletion request.

9.3 Verification and Processing

Our customer support team will promptly contact you to verify the authenticity of your request. Upon successful verification, our technical team will process your request and delete the relevant personal data in accordance with applicable laws.

9.4 Completeness of Deletion

Please note that, due to technical limitations (such as caching and backup systems), your deleted information may not be immediately or completely removed from all systems. In particular:

● We may not immediately delete relevant data from backup systems; however, such data will be deleted as backups are updated.

● Content you have previously published may have been copied, stored, or shared by other users, and we are not responsible for such third-party actions.

● We may retain necessary records where required by applicable laws or for legitimate business purposes, such as fraud prevention or dispute resolution.

9.5 Effects of Account Deletion

Account deletion is an irreversible action. Once your deletion request is confirmed:

● You will no longer be able to log in or restore your account;

● All virtual assets (such as diamonds, gifts, etc.) associated with your account will be permanently lost and cannot be restored.

● Certain features will no longer be available, including access to historical chat records.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

1. Publish the updated Privacy Policy within the application and update the “Last Updated” date at the top of the Policy.

2. For material changes (such as changes to the scope of data collection, purposes of data use, or data sharing practices), we will provide advance notice through one or more of the following methods: ● In‑app push notifications; ● Email notifications to your registered email address; ● Prominent in-app banners or pop-up notifications.

3. Where required by applicable data protection laws, we will obtain your explicit consent for such material changes. If you do not agree to the revised Policy, you should stop using our Services and delete your account.

We recommend that you review this Policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us via the following:

Email: goldenludofeedback@gmail.com

If you wish to report or inquire about any child sexual abuse and exploitation material (CSAE/CSAM), please contact us using the email above and include “CSAM Report” in the subject line.

We will respond to your request within 15 business days.

12. Copyright Notice

Copyright © 2026 GoldenLudo. All rights reserved. All materials in this application are the property of GoldenLudo and are protected by international copyright laws. Unless specifically authorized in writing by GoldenLudo, you are only permitted to use GoldenLudo and its content for personal, non‑commercial purposes.